Frequently Asked
Questions

Once you submit the Start a Project form, I’ll review your requirements and follow up via email to clarify details if needed. After we agree on scope, timeline, and budget, you’ll receive a payment link. Once payment is completed, the project officially starts and will be visible in your dashboard, where you can track progress.

Depending on the project, I may need:

• Website access (or hosting details)
• Content or copy (if applicable)
• Design files or references (Figma, Google Drive, etc.)
• Clear goals or examples

You don’t need to have everything perfectly prepared — we’ll clarify missing pieces before starting.

Yes. I work with clients worldwide. All communication happens via email, dashboard updates, and scheduled calls when needed.

Timelines vary based on scope and complexity. Smaller tasks like bug fixes or speed optimization usually take a few days, while full website builds can take several weeks. A realistic timeline will always be discussed and agreed upon before starting

Yes. Once your project starts, you’ll be able to track progress through clearly defined phases in your dashboard. This gives you visibility into what’s completed and what’s currently in progress—without unnecessary complexity.

If new requirements or changes come up that were not part of the original agreement, they’ll be treated as a new request. This keeps the current project focused and ensures fairness for both sides.

Yes, reasonable revisions related to the agreed scope are included. Major changes or new features will require a separate request.

Projects are structured around milestones.
For larger projects, I use secure escrow through Upwork Direct Contracts.
For smaller projects and maintenance plans, I issue professional invoices via Payoneer.
Work begins once the first milestone or invoice is confirmed

I currently accept:

• Upwork Direct Contracts (secure escrow system)
• Payoneer invoices (credit/debit card or bank transfer)
• Local bank transfer (Local clients)

Payment method is selected during onboarding.

Due to the nature of custom WordPress development and maintenance services, payments are generally non-refundable once work has begun.
For escrow-based projects, refund handling follows Upwork’s dispute resolution policies.

If you have concerns before starting, I’m happy to clarify everything in advance. You can also learn more on the refund policy page.

Maintenance plans include ongoing care such as:

• Core, theme, and plugin updates
• Regular backups
• Security monitoring
• Performance checks
• Monthly reports
• Small fixes and tasks (based on your plan)

Full details are visible in your dashboard under your maintenance site.

Maintenance plans are billed monthly in advance. Work begins once the first month’s invoice is confirmed.

Maintenance plans are billed monthly. Clients may choose to continue month-to-month or cancel with notice.

You can submit a support request directly from your dashboard. Each request is tracked clearly so nothing gets lost or overlooked.

Updates are shared through your dashboard activity feed and, when necessary, via email. This keeps communication organized and transparent.

Yes. You can book a call using the Book a Call option if you’d like to discuss a project, clarify requirements, or plan next steps.

For structured communication and better tracking, all requests should go through the dashboard forms or scheduled calls. This ensures nothing is missed and everything stays documented.

Once your project starts, it will appear in your dashboard under Projects.
Inside the project details page, you’ll see:

• The current project status
• A clear progress indicator
• A list of project phases (what’s completed and what’s in progress)
• Files and assets related to your project

This gives you a high-level view of progress without overwhelming you with technical details.

For websites under a maintenance plan, your dashboard includes a Maintenance Site Details page. There you can view:

• What’s included in your current plan
• Monthly maintenance reports
• A detailed timeline of tasks performed each month
• Downloadable reports for record keeping

This helps you clearly understand how your site is being maintained over time.

Subscription status is updated after invoice confirmation or escrow milestone activation.

Your dashboard includes an Activity Feed that shows important updates related to your projects and maintenance sites. This may include completed tasks, maintenance actions, or status changes.

You don’t need to search through emails — everything important is logged in one place.

You can submit a support request directly from your dashboard using the Support Request option. This allows you to clearly describe the issue, select the relevant website, and attach screenshots if needed.

Each request is tracked separately so nothing gets missed, and you’ll be able to see the status and resolution once it’s handled. This structured approach helps ensure faster and more accurate support.

If you need new features, changes, or additional work beyond the original scope, you can start a New Project Request directly from your dashboard.

Each request is handled separately to keep work organized, scoped clearly, and delivered efficiently. You can reference an existing project or site when submitting a new request.